Explain what has changed, where it is happening and whether water is still running or spreading. Add your suburb and the best way to contact you.
Keep the first request useful
Response times and emergency coverage vary. A provider must confirm whether they can attend and what the next step is.
Confirm the details before work
If people, electricity or property are at immediate risk, contact the appropriate emergency service rather than relying on an online enquiry.
General information only: this guide does not diagnose a fault or replace advice from a suitable plumbing provider.