Note where water collects, how long it remains and whether the pattern is limited to heavy rain. Include nearby drains, downpipes or garden areas if they help explain the situation.
Keep the first request useful
A provider may need to understand access and the layout of the affected area. A clear description is more useful than trying to diagnose the cause.
Confirm the details before work
The provider confirms whether the work is within their service, what inspection is appropriate and how pricing works.
General information only: this guide does not diagnose a fault or replace advice from a suitable plumbing provider.